EDCO International is an e-commerce and logistics company founded in 2018 that specializes in the warehousing, packaging, shipping and door-to-door transportation of goods and products across Africa.
This vertically integrated company is strategically headquartered in Agadir. The city has entered a phase of major developments, road constructions and infrastructure buildings under the directives of His Majesty the King Mohammed VI, may God assist him. The capital of the Souss Massa region is only a few hours from Casablanca and Marrakech and is also the gate entrance to both Morocco’s south and Sub African Sahara. New roads and future high speed train connection, makes it a perfect logistical dream area.
The company has now 28 employees, manages more than 800 sq/ft of warehouse space in Agadir and helps partner companies in other countries set up storage facilities (delivery is outsourced to increase flexibility, speed and minimize cost). To improve sales closing, extra sales and customer experience, the company has set up its own call center with 35 English/Arab/French speaking agents backed with university degrees servicing 3 countries (Morocco, ivory coast and Ghana ).
The company historically trained its couriers to collect the sales proceeds as the natural habits of buyers was to pay cash-on-delivery. As the tide is turning towards digital payments and alternative financing option, Edco is well prepared to adjust to this new trend and is partnering with fin tech companies
Thanks to continuously improving process, a hard-working workforce and a dedicated management, the company maintained its customers base loyalty and gained significant market shares in 2020 and 2021.
EDCO naturally benefited from the new buying habits created by the Covid 10 pandemic and the new sanitary measures. Customers’ digital experience increase tremendously during this difficult time and Morocco’s e-commerce activity received a decisive boost. Similarly, in the Souss Massa area, the burgeoning digital and e-commerce sectors, ordering products/services and food takeaway online definitely took off during this difficult period. The private sector and its local entrepreneurs will definitely add a welcoming, rapid growth, digital new brick to the 3 primary sectors that historically drove the economic development of the aera, agriculture, fisheries and tourism